At MittraFashion, we believe in delivering high-quality ethnic fashion that offers the best value for your money. Every product is carefully inspected before dispatch to ensure it meets our quality standards.
We hope you love every purchase, but if you experience an issue with your order, our Return & Exchange Policy is designed to provide a transparent and hassle-free process.
Note: Products purchased at a discounted price are considered Sale Items, while products purchased at full price are considered Regular (Fresh) Items.
All orders placed with MittraFashion are subject to a Strict No Cancellation Policy.
Please contact our customer support team via WhatsApp before placing your order if your order is urgent.
Stitched blouses, ready-to-wear sarees, custom-made products, and made-to-order items cannot be canceled once the order has been confirmed.
If you receive a damaged product, a manufacturing defect, or an incorrect item, please contact us within 7 days of delivery.
Email us at support@mittrafashion.com with:
Your Order Number
Clear photos showing the issue
A brief description of the problem
After verification, we will either:
Send a replacement product, or
Issue a Store Credit, where applicable.
Every product undergoes quality inspection before shipping; however, manual errors may occasionally occur.
Many of our sarees are color-dyed and may have slight color bleeding. We recommend a gentle wash. Color bleeding is not considered a defect and is not eligible for return or exchange.
Customers are responsible for shipping the product back, as reverse pickup is currently unavailable.
A courier reimbursement of ₹100 will be provided where applicable.
Cash refunds are not offered. Eligible claims will be resolved through Exchange or Store Credit only.
Clearance Sale Items are Final Sale and cannot be exchanged.
No return or exchange is available for stitched blouses, ready-to-wear sarees, custom-made products, or made-to-order artisanal items.
We understand that colors and appearances may vary slightly due to screen settings, photography, and lighting.
However, MittraFashion follows a Strict No Return Policy for products that are disliked due to personal preference or perceived differences from website images. Similar policies are common among fashion retailers handling handcrafted and made-to-order products.
We work closely with our tailoring team to provide the best possible fit.
Since individual body measurements vary, we recommend using your trusted local tailor whenever possible.
If you require alterations:
We provide free alteration service.
Customers must send the product back at their own shipping expense.
We will alter the product and send it back.
MittraFashion covers one-way return shipping.
Please email your alteration request to support@mittrafashion.com with your order details.
Please Note:
Stitched products cannot be returned.
No refund will be issued for stitched products.
Products featuring beads, sequins, embroidery, or handcrafted embellishments may occasionally experience minor shedding during handling or shipping.
This is considered a normal characteristic of such products and is generally not treated as a manufacturing defect.
We recommend consulting your tailor, as minor adjustments can usually resolve these issues.
Please note the following:
Cash on Delivery (COD) charges are non-refundable.
Shipping charges are non-refundable.
For approved claims, only the product value will be provided through Store Credit or Exchange, as applicable.
At MittraFashion, we believe in delivering high-quality ethnic fashion that offers the best value for your money. Every product is carefully inspected before dispatch to ensure it meets our quality standards.
We hope you love every purchase, but if you experience an issue with your order, our Return & Exchange Policy is designed to provide a transparent and hassle-free process.
Note: Products purchased at a discounted price are considered Sale Items, while products purchased at full price are considered Regular (Fresh) Items.
All orders placed with MittraFashion are subject to a Strict No Cancellation Policy.
Please contact our customer support team via WhatsApp before placing your order if your order is urgent.
Stitched blouses, ready-to-wear sarees, custom-made products, and made-to-order items cannot be canceled once the order has been confirmed.
If you receive a damaged product, a manufacturing defect, or an incorrect item, please contact us within 7 days of delivery.
Email us at support@mittrafashion.com with:
Your Order Number
Clear photos showing the issue
A brief description of the problem
After verification, we will either:
Send a replacement product, or
Issue a Store Credit, where applicable.
Every product undergoes quality inspection before shipping; however, manual errors may occasionally occur.
Many of our sarees are color-dyed and may have slight color bleeding. We recommend a gentle wash. Color bleeding is not considered a defect and is not eligible for return or exchange.
Customers are responsible for shipping the product back, as reverse pickup is currently unavailable.
A courier reimbursement of ₹100 will be provided where applicable.
Cash refunds are not offered. Eligible claims will be resolved through Exchange or Store Credit only.
Clearance Sale Items are Final Sale and cannot be exchanged.
No return or exchange is available for stitched blouses, ready-to-wear sarees, custom-made products, or made-to-order artisanal items.
We understand that colors and appearances may vary slightly due to screen settings, photography, and lighting.
However, MittraFashion follows a Strict No Return Policy for products that are disliked due to personal preference or perceived differences from website images. Similar policies are common among fashion retailers handling handcrafted and made-to-order products.
We work closely with our tailoring team to provide the best possible fit.
Since individual body measurements vary, we recommend using your trusted local tailor whenever possible.
If you require alterations:
We provide free alteration service.
Customers must send the product back at their own shipping expense.
We will alter the product and send it back.
MittraFashion covers one-way return shipping.
Please email your alteration request to support@mittrafashion.com with your order details.
Please Note:
Stitched products cannot be returned.
No refund will be issued for stitched products.
Products featuring beads, sequins, embroidery, or handcrafted embellishments may occasionally experience minor shedding during handling or shipping.
This is considered a normal characteristic of such products and is generally not treated as a manufacturing defect.
We recommend consulting your tailor, as minor adjustments can usually resolve these issues.
Please note the following:
Cash on Delivery (COD) charges are non-refundable.
Shipping charges are non-refundable.
For approved claims, only the product value will be provided through Store Credit or Exchange, as applicable.
Made-to-measure ethnic wear from Bangladesh. Every piece is printed and stitched to your measurements after you order.
